Contact MEP

Contact the Maintenance Enforcement Program (MEP) if you have questions or concerns.  

Office Closure

The MEP office will be closed on November 22, 2017 from 7:45 am to 1 pm. Staff will not be available at reception or take phone calls during this time. Automated file information will still be available through MEP Accounts Online, or through the automated features of our Phone Line, by calling 780-422-5555 (if long distance, first dial 310-0000). We apologize for any inconvenience this may cause you. 

What's important to know

  • to get your PIN for the first time, if you've forgotten your PIN, or to change your PIN, call the Client Services Centre (780-422-5555)
  •  to access your file through MEP Accounts Online for the first time, call the Client Services Centre (780-422-5555) to get your one-time registration ID number (RIN)
  • have your 7-digit MEP file number and personal identification number (PIN) ready. General MEP information is available without a MEP file number and PIN
  • make only one inquiry per issue. Multiple inquiries on the same issue will only delay our response
  •  MEP strives to respond to all inquiries within 30 calendar days
  • learn how MEP strives to preserve a positive service environment

If you're a registered client with MEP, log in to email us:

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How to register