Maintenance Enforcement Program

How it works

The Maintenance Enforcement Program (MEP) collects court-ordered child support, spousal and partner support, and enforces as needed.

Office Closure

The MEP office will be closed on November 22, 2017 from 7:45 am to 1 pm. Staff will not be available at reception or take phone calls during this time. Automated file information will still be available through MEP Accounts Online, or through the automated features of our Phone Line, by calling 780-422-5555 (if long distance, first dial 310-0000). We apologize for any inconvenience this may cause you.

New Child Support Guideline tables

The Canadian government has updated the tables in the Federal Child Support Guidelines. The new tables come into force on November 22, 2017. Learn more

Penalty and service fee increases

An increase to all penalties and service fees charged by the MEP has been approved effective August 1, 2017.

Learn more

What's important to know

  • payors can choose the frequency of payment to ensure payments are made by the court-ordered due dates when completingthe Authorized Bank Withdrawal form or theDebtor Voluntary Pay Deduction form
  • either the payor or recipient of support can register for MEP (if you live outside of Alberta, register with the enforcement program in your jurisdiction or call us for more information) 
  • MEP can only enforce a Maintenance Order, or a Maintenance Agreement that's filed with the court
  • MEP does not provide legal representation or advice to clients
  • to change the amount payable, contact a lawyer or Family Law Information Centres for help on how to file a court application yourself: Referrals to Resources
  • to keep child support levels in line with income, consider the Child Support Recalculation Program to adjust your court order on an ongoing basis. Recalculations are timed around the anniversary date of your court order, based on your most recent tax return

Recipient of support

The recipient of support – or creditor – is the person who receives child, spousal or partner support payments. As the recipient of support, you must do all of these:

  • get a court order
  • send us any information that can help us get payments from the payor of support
  • respond to any changes in the court order that the payor of support applies for
  • inform us of any changes to your name, address, phone number or banking information that affects direct deposit
  • inform us of any changes in the child’s status (eg, residence, education)
  • inform us of any payments you receive directly from the payor of support

Payor of support

The payor of support – or debtor – is the person who pays child, spousal or partner support. As the payor of support, you must do all of these:

  • make all payments to MEP on time according to the court order
  • inform us of any anticipated payment problems such as late payments
  • inform us of any changes to your address, phone number, employment or banking information
  • inform us of any changes in the child’s status (eg, residence, education)

More on this topic

MEP 2013 Client Survey Results Download Adobe Acrobat Reader

MEP forms

MEP information sheets

MEP Lawyers and Self-Represented Litigants Guide

MEP changes – contact info and arrears

Glossary

Maintenance Enforcement Act

Maintenance Enforcement Regulation

Family Law Act

Income and Employment Supports Act

Interjurisdictional Support Orders (ISO) Act



In this service

icon-phone 780-422-5555
icon-phone 310-0000 (toll-free in Alberta)
icon-clock 8-11 am, 12-4 pm
Open Mon, Tue, Thu, Fri
- closed Wed mornings and statutory holidays